FAQs

Why are you changing to a new online banking system?
CCU is working with a new mobile banking vendor partner to provide an improved mobile banking system with enhanced features to improve your digital banking experience.

Will I need to download a new app?
Yes. The app is available to download from the Apple and Google stores.

Will my username and password transfer over from the other online banking system?
No, You need to enroll/register for the new system. You may be able to reuse your username and password from the old system if the username is not taken, and the password meets the strength requirements of the new system.

Is there anything I can do to prepare for the conversion?
On your initial login to the new system, the information you enter (SSN, Account Number, Email and Phone) must match our system records. If you suspect that the information in our system may be stale dated, please complete this form so we have the most up to date information.

I have bill pay set up with the current system, will all my bill payments transfer?
Yes, your bill payments will seamlessly transfer from the old system to the new system.

I have external transfers set up from my other financial institution, will they be moved over?
Yes, all external transfers set up in the old system will transfer to our new system. There will be no need to validate micro deposit transactions again however, it may take a few logins for the external accounts to sync to your new login.

When will the change happen?
The new experience was made available on www.ccutx.org and within the Apple and Google stores on November 8th, 2021.

How do I register for the new online banking experience?
The step-by-step instructions are available above.

Will my account alerts that I had on the old system still be available?
Any account alerts that you had on the old system will not transfer. You will need to set up new alerts for any transactions that you want to monitor.

Will the new system have notifications?
Yes, notifications can be sent through the app if you have the “push notifications” (recommended) enabled in your phone settings.

Will there be a chat feature available?
Yes, we have a dedicated chat feature in our new system. Chat requests will be sent to our dedicated online banking team and will be answered within a 2-hour period during business hours. Any after hour chat requests will be answered on the next business day.

What if I have problems logging in to the new system?
If you experience problems logging in, please contact us at 512-477-9465. Please keep in mind that we may experience higher than normal call volumes. We greatly appreciate your patience.

Will I be able to view my statements from before the conversion?
Yes, statements and transaction history will transfer to the new system and be available to view and download.

What resources will be available to help me transition
Tutorials are available that will walk you thru the process. Our branches & contact center are available to assist you in maximizing all the new features and capabilities the new system offers making it easier to do banking with us.